FAQs

What happens if there are thunderstorms on race day?

Weather conditions can have a significant effect on your safety as a race participant. The University Hospitals Sports Medicine team would like you to be aware of the following colored flag system that will be in effect on your race day. Please be aware and look out for the colored flags posted throughout the course and at aid stations. Also, be aware of any announcements on race morning via social media, email or the official race APP.

Sprt 1098710 Marathon Weather Conditions 2021 3

I can't find my confirmation email or QR code for packet pick up, what do I do?

Please try the steps below to retrieve a copy of your confirmation email.

Log into your Race Roster dashboard and click on your "Confirmation number" link at the top next to your race distance - see below.You can then print the page or if you pull this up on your mobile, a mobile image will work. If you still cannot find it, please just bring our ID to get your bib. The same goes if you are picking up for someone else.

Expo Instructions2

How do I transfer to another person?

Online person to person transfers are closed. If you missed the online person-to-person transfer, you can still transfer to a new participant at the expo on Friday and Saturday. Please complete this form and have your transfeee bring it to the Health and Fitness Expo - New Registration desk.  Email us with any questions: info@clevelandmarathon.com

During registration I cannot select my shirt size - why?

We ordered shirts in February, so many sizes are accounted for in the system already. We ask that you take the size you chose during registraiton then we can possibly swap it the week after the race depending on what is left over after the expo.

Can I pick up my packet on race morning?

There is no Sunday race day pick up, however Saturday participants can pick up their bibs at the Challenge Medal tent on Mall B beginning at 6am (May 21). Saturday participants: We will only be assigning bibs, you must attend the Health and Fitness Expo after the race to get your shirt and goody bag. The expo hours on Saturday are 9am - 6pm.

I am a 2020 deferral and forgot to register, what do I do?

Please contact us prior to Wednesday, May 18th at info@clevelandmarathon.com. You may also go to the Solutions desk at the Health and Fitness Expo on Friday or Saturday for assistance.

When is the 2022 race date?

Our 2022 dates are scheduled for Saturday and Sunday, May 21 & 22, 2022. The schedule of events is below:

Saturday, May 21 @ 7:30 a.m.: 5K & 10K
Sunday, May 22 @ 7:00 a.m.:  Full and Half Marathon

Are virtual options available in May?

Yes, we do have virtual options available for each distance. If you are registered for the in-person events but would like to switch to virtual, please email us at info@clevelandmarathon.com

What are the planned COVID-19 safety protocols?

We take the health and safety of our runners and volunteers very seriously and are working with local and state health departments, as well as our medical partner, University Hospitals, to execute a safe event. As such, there will be a limited number of participants based on local and state guidelines. Health and safety protocols in place for race weekend are as follows:

  • Hand sanitizer will be provided at the Health and Fitness Expo and available at the Gear Check tent on Saturday and Sunday
  • Runners should practice safety etiquette as much as possible
  • Masks will be strongly recommended during the Health and Fitness Expo

*We reserve the right to modify these guidelines based on current conditions.

What will the routes be?

2022 features new routes for all distances. Please visit our website for links to each distance.

Where is packet pick up?

Huntington Convention Center of Cleveland
Hall C, 300 Lakeside Avenue
Cleveland, OH  44114

Dates/Times:

Friday, May 20, 2022
12:00 pm to 7:00 pm

Saturday, May 21, 2022
9:00 am to 6:00 pm


 

results Issues?

For any issues (results not appearing online, incorrect information) in regards to race results, please email our timing company - Hermes:

Ryan Harrison
rharrison@hermescleveland.com

Matt Schreiber
matt.schreiber01@gmail.com

Registration

What are 2022 deferral and refund policies?

No refunds or deferrals will be offered except for the following:

  • Participants who deferred their registration in 2020 may defer their registration for one more year. All 2020 registrations must be used by January 31, 2022.

How do I transfer my registration to another person or subevent?

If you have a deferral code, please contact us to assist with transferring subevents or to another participant. 

If you are a new registrant, please follow the instructions below to edit your registration:

1. Go to the Race Roster event registration page.

2. Sign-in to your Race Roster account. 

3. On the right-hand side or left-hand, click the Transfer button.

You will be taken to a new page where you can select if you want to Transfer to a new sub-event or Transfer to a new participant

a) To transfer to a new sub-event, you will be prompted to select the new sub-event and then to start the transfer. From there you will be asked to fill out the form and proceed with the new registration as normal.
b) To transfer to a new participant, you will be prompted to enter the email of the new participant. Once you initiate this transfer, the new participant will receive an email with a link to complete the transfer.

Fees:

Change Subevents: $15
Transfers: The new participant pays $15

How do I transfer to another person at the Expo?

If you missed the online person-to-person transfer, you can still transfer to a new participant at the expo on Friday and Saturday. Please complete this form and have your transfeee bring it to the Health and Fitness Expo - New Registration desk.  Email us with any questions: info@clevelandmarathon.com

How do I edit my account information (email, mailing address, etc.)?

1. Login to your Race Roster account. 

2. Click your name from the drop menu in the top right-hand corner and select Account Settings

3. Once you have landed on your Account Settings page select the blue Edit profile button in the bottom left-hand corner under your Account Information

4. You will then be taken to your Account Profile. Scroll down to the Contact information section and make the edits.

I am trying to switch events but I am getting charged full price, what do I do?

More than likely you are using a deferral code and the system does not recognize your credit from 2020. Please contact the marathon office to update your registration for you. info@clevelandmarathon.com.

How do I confirm whether or not I am registered for 2022?

Click on the Confirm Registration button below and type in your name. Your current registration/subevent will appear in the box.

Confirm Registration

Don't see your registration? Please contact us at info@clevelandmarathon.com

I purchased the protection policy when I registered. How do I file a claim?

When you purchase a protection policy through FanShield, you will receive an email directly from them with the information on how to file a claim. If you did not see the email, you may go to this link to file your claim:  https://www.fanshield.insure/ohio-terms

If the event is virtual, the policy will still function the same and filing the claim will follow all the normal protocols.

Please note the FanShield policies in regards to COVID-19 or go to FanShield FAQs.

*Please note: Your protection policy is only applicable to the current registration year.

Can't I just "give" my bib to my friend if I cannot run?

No. Due to USATF rules and regulations, each participant must register himself/herself and sign his/her own waiver. Any walker or runner who is participating with another participant’s bib number can be disqualified at the discretion of the race director.

What is included in my entry fee?

Every participant will receive a short-sleeved shirt, goody bag, medal, finish line refreshments and more. Additionally, entry fees are used to ensure that the course is free of cars and safe for all participants.

Can I change my estimated finish time or corral assignment?

Yes. If you entered your estimated finish time incorrectly during registration, or if your pace has increased since you registered, please edit your finish time before May 1, 2022.

Please email us directly for further assistance: info@clevelandmarathon.com

Challenge Series

What is the Challenge Series?

The Challenge Series was developed for those who are ready to challenge themselves by running two days in a row (Saturday and Sunday) and to add more variety to the race weekend event choices. Participants can choose from four levels and will receive special incentives for completing the series. See more details here. We offer 4 levels for the Challenge Series: 5K/Half Marathon, 5K/Marathon, 10K/Half Marathon, 10K/Marathon.

Why not just run two individual events – what is the difference?

Participants who complete the Challenge Series receive more than if they just register for two individual events. Each Challenge Series participant will receive 2 shirts, 3 medals and an exclusive gift that may be picked up.

Can I walk in the Challenge Series?

Yes! Challenge Series participants may run or walk either one or both of the race distances. During registration, you will be asked if you will run or walk.

Will I receive two separate bibs for the Challenge Series – one for each event?

You will receive one bib that should be used for both days. Please be sure to keep your bib after your Saturday run.

out-of-town guests

Can you direct me to your host hotel as well as other hotels in close proximity to the start and finish line area?

Our host hotel will be the Westin. Please continue to check our website for updates on additional room blocks on Cleveland area hotels.

I am traveling to Cleveland for race weekend. Do you have any suggestions on things to do and where to eat?

There’s so much to do in Cleveland throughout the year, but especially during race weekend as well as a great variety of restaurants in many of our featured neighborhoods!  Check out our Plan Your Visit page and start getting ready to be #ALLINCLE!

SPONSORS

Who are the sponsors of the event? 

The new title sponsor of the Cleveland Marathon is Union Home Mortgage. We are thrilled to also partner with University Hospitals, Planet Fitness, Meijer, Moving Ahead Services, Think Media Studios, and more. To see the full list of sponsors, please click here.

How can I become a sponsor of the race? 

Our sponsorship program offers a variety of benefits and we will work exclusively with you to tailor a program that meets your organization's marketing goals, objectives and budgetary needs. We invite you to become a part or our team and enjoy the long-term benefits of being part of this long standing Cleveland tradition. To learn more about our sponsorship program click here.

VOLUNTEERS & SPECTATORS

I have a friend who would like to volunteer, can they help?

Yes! We welcome you to be a part of our Race Crew and join our Volunteer Program. We always need an extra set of hands! Please visit our volunteer page to learn about the opportunities available for volunteers.

CHARITY PROGRAM

Do you have a Charity Program? How do I become a Charity Partner? 

Our 2022 Charity Program will be open for new submissions until April 1. Please direct any questions to info@clevelandmarathon.com. Please view our current list of charity partners here.

handcycle division

Is there a Wheelchair and/or Handcycle Division in the race?

No, unforunately due to full marathon route changes, the handcycle event will not take place in 2022.

rules and regulations

What are the age requirements for registering for a particular event? 

Participants under 18 must have a parent or legal guardian sign their Registration Waiver for all events.

Is there a bag or backpack policy? 

Bags and backpacks are strongly discouraged at the Start/Finish areas on race day. For participants, clear gear check bags will be provided and those must be used for gear check on race day. Spectators are asked to travel lightly as well. Those with diaper bags, purses and other items should note that their bags could be searched in the vicinity of the start and finish lines. Any unattended bags are subject to search and removal from the premises.

Are strollers or baby joggers allowed on the course?

NO. Strollers and baby joggers are prohibited.

Am I allowed to ride my bike on course to follow a participant?

NO. As part of our security measures, there are no spectators (on or off bikes) allowed on the official course. Only those part of the Official Medical team and Wheelchair exhibition pacers allowed.

Expo/packet pick-up

Can someone else pick up my bib and race packet for me?

YES! Someone other than the registered runner may pick up the race packet at the Expo. They will need to have a photo copy or screenshot of your Race Roster confirmation email printout including the QR code (see image below).

Pick Up Confirmation Sheet

Can I pick up my race packet on race day?

No, there is no packet pick-up race day. You may however, pick up your 5k or 10k (BIB ONLY) on site before the race. The other items in your packet will be available at the Expo only.

I won't be able to participate; can I still pick up my t-shirt?

YES! You may pick up your shirt at the Health and Fitness Expo, or make arrangements to pick it up the week after the event from the Marathon office. Please contact us to make arrangements for t-shirt pick-up: info@clevelandmarathon.com

course and finish line

How many water stations are there on the course? What type of energy drink and gel are available? 

For a full list of water/aid stations go here. The gels will be Carbboom! in flavors Banana-Peach, Raspberry, and Strawberry Kiwi. The Official Hydration sponsor is Nuun. There will be Lemon Lime Endurance at each water station along the route. 

Is the water provided along the course clean and safe to drink? 

YES! The water we use on the course on race weekend is from hydrants that are flushed twice before race day. The hydrants are flushed two weeks before the race and once again the day before the race or race morning. The process we use to obtain the drinking water results is the same quality that a Cleveland resident would receive from turning on the faucet. The Cleveland Water Department tests the water quality and assures us that it is safe. We also purchase new hoses every year to ensure the highest level of quality for our participants. And, as an added safety feature, our water stop volunteers wear gloves while distributing the cups.

COURSE CERTIFICATION & GPS DISCREPANCIES  

The Cleveland Marathon, Half Marathon, 10K and 5K courses are certified each year according to USATF standards, using a bike equipped with a calibrated measuring wheel and following the shortest possible route (tangents). Additional distance discrepancies are caused by the actual route run on the course and the accuracy of individual GPS units being used by runners.

Click here to read an article on course certification and the accuracy of GPS measurements.

other

Is the Cleveland Marathon a Boston Marathon qualifier?

YES! Our marathon course is measured and certified, and runners who meet the required Boston Marathon finisher's times at our race can qualify for Boston.

What is the temperature usually like on race day in Cleveland?

Typically, during the third weekend in May, the average high temperature in Cleveland is 68 degrees Fahrenheit. The low is 49 degrees. It's often chilly in the morning, but it warms up rather quickly. Layers are advised for all runners! For more details, please click here for the National Weather Service page. 

The Cleveland Marathon is now an AbbottWMM Wanda Age Group Qualifier? What does that mean?

We have been chosen as one of the qualifying events for the AbbottWMM Wanda Age Group World Rankings which is comprised of a one-year qualifying period during which athletes in nine separate age groups can compete in over 50 marathons across the world to earn ranking points.

At the end of the qualifying period, the top ranked runners in each age group will be invited to the AbbottWMM Wanda Age Group World Championships, to be held in 2022. The rankings cover age groups from 40 and up. The qualifying period runs from January 2021 - December 31, 2021.  Get more info here.

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