1. Is it safe and secure to register over the internet?
YES! The Rite Aid Cleveland Marathon has partnered with Eventbrite. They are in compliance with The Payment Card Industry Data Security Standard (PCI DSS) which is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. The website is safe, easy and secure.
2. I registered for a Rite Aid Cleveland Marathon event and now I am unable to run. Can I get my money back or transfer to another year?
We are sorry, but we do not offer refunds or transfers to future races.
3. How do I edit the information I entered in my registration?
If you need to change any of the following, someone from the Marathon Office will assist you. Please send your inquiry with edits to firstname.lastname@example.org.
Changes include: Name, Address, Email, Estimated Finish Time, T-Shirt Size, Nickname on Bib
4. What if I sign up for one event, but my training doesn't go as planned? Can I switch races?
You may switch races, but please note the Rite Aid Cleveland Marathon will charge a $20 fee to switch your registration into another race (per switch) plus the difference in event fees (if upgrading).
Online event switching is available until April 1, 2016. If an event is still open at the Expo/packet pick-up, switching will be permitted for $20 plus the difference in event fees should you upgrade.
After April 1, there will be no online switching available until the Health and Fitness Expo.
Once the caps for each event are met, no new registration or race switches will be permitted.
5. I already registered, but cannot run. Is there a way to transfer my registration to someone else?
There are no transfers to another person at this time. If you are unable to participate in your event, you may switch to another event or you are entitled to pick up your t-shirt and goody bag at the expo.
6. Can't I just "give" my entry to my friend if I cannot run?
No. Due to USATF rules and regulations, each participant must register himself/herself and sign his/her own waiver. Any walker or runner who is participating with another participant’s bib number can be disqualified at the discretion of the race director.
7. What are the age requirements for registering for a particular event?
Participants under 18 must have a parent or legal guardian sign their Registration Waiver for all events. We do not recommend that participants under 18 run in the full marathon event.
8. What is included in my entry fee?
Every participant will receive a short-sleeved shirt (tech shirt for half and full marathoners) and a Virtual Race Bag. Marathoners, half marathoners and 10K participants also receive a finisher's medal. Additionally, entry fees are used to ensure that the course is free of cars and safe for all participants. There is water and Powerade at every Hydration Station on course and refreshments at the finish line.
9. This is my first running event. Can you direct me to a training program?
Please visit our website under Runners Info - Training - for several training program options, as well as other helpful tools such as training tips and pace charts. New participants will each receive a special email invitation to join Coach Jenny Hadfield's private Facebook training group in December.
10. I am traveling from another town. Can you direct me to your Host Hotel as well as other hotels in close proximity to the start and finish line area?
Our host hotel is the Hyatt Regency at the Arcade and is within one mile from the start and finish. For the Hyatt's contact information and a list of other recommended hotels please visit our Hotel page on our website.
11. Do you have an Elite Running Program?
Yes. We have a 10K Elite Program. For additional information and how to apply, please contact our Elite Program Director, John Tope at email@example.com.
12. How do I become a Charity Partner?
Our 2016 Charity Program Packet is open for submissions. Please direct any questions to firstname.lastname@example.org.
13. How do you time the events?
The Rite Aid Cleveland Marathon, Half Marathon, 10K, 8K & 5K will use the B-tag timing system created by ChronoTrack Systems.
14. Can I wear headphones on the course?
YES. Because USA Track & Field (USATF), the governing body for long distance running in the United States, recently revised their safety rule (#144.3b) banning the use of headphones and other music devices at all USATF-sanctioned running events, the Rite Aid Cleveland Marathon may now allow runners in non-championship races to wear headphones on the course. All participants wishing to pursue prize money, must still obey USATF rules (#144.3).
15. Are strollers or baby joggers allowed on the course?
NO. Strollers and baby joggers are prohibited.
16. Is there a wheelchair and/or handcrank division in the race?
Yes, there is a Wheelchair Exhibition for the full marathon division. There is a participant cap of 12; 10 handcyclists and 2 wheelchairs.
Please review the UCI classification structure information. All entrants must meet these guidelines in order to register for the event:
Interested participants should contact John Squires at email@example.com for registration information and to obtain a copy of a special waiver that must be signed prior to race weekend.
17. What is the Health and Fitness Expo? Do I have to go? Does it cost money?
The Health and Fitness Expo is FREE and open to participants, their friends and family, and the general public. The Expo will be held on Friday and Saturday, May 13 & 14, 2016 at the Cleveland Convention Center. Each registered participant is required to attend to pick up his/her race bib (including timing chip) and t-shirt. Please bring your I.D. in order to pick up your packet.
Additionally, the Expo is a great place to get deals on shoes and clothing, sample new products and more. Check back on the website for speaker schedules, vendor info and other information.
18. Can someone else pick up my bib and race packet for me?
YES! Someone other than the registered runner may pick up the race packet at the Expo. BUT - everyone must show an I.D. to get a packet. A photocopy will suffice, but no packets will be given out without proper I.D.
19. Can I pick up my race packet on race day?
No, there is no packet pick-up race day. All packets must be picked up at the Health and Fitness Expo.
20. I won't be able to participate; can I still pick up my t-shirt?
YES! Please stop by the Health and Fitness Expo and pick up your bib and t-shirt.
21. Does Rite Aid own this event?
No, Rite Aid Pharmacy is the title sponsor of the event, and through its support, we are able to put on this event year after year.
22. Who are the other sponsors of the event?
We are thrilled to partner with American Greetings, Great Lakes Brewing Company, Mace, Think Media Studios and more. To see the full list of sponsors, please click here.
23. Is there something for my kids to do?
YES! On Saturday, May 14, 2016 there will be a Kids' Run. Distances are based upon the child's age, but everyone receives a commemorative t-shirt, goody bag and finisher's medal. There will also be food, drinks and more fun for the whole family. For more information on the Kids' Run, click here.
24. What can my family do while waiting for me to finish?
The Great Lakes Brewing Company 26.3 Mile Rock Party is the answer! It is located at the finish line, and there will be live music, food, drinks, cheering and more! Family and friends are also encouraged to line the course to cheer for runners.
25. On my registration my name is misspelled, my age is wrong, I have moved, etc.
No problem! You may edit your own registration. Follow the instructions here.
26. I have a friend who would like to volunteer, can they help?
YES! We always need an extra set of hands! Please visit our volunteer page to learn about the opporunities available for volunteers.
27. How many water stations are there on the course? What type of energy drink and gel are available?
We have 20 water stations along the full marathon course; 10 on the half marathon course and three along the 10K course. In addition, there is one water station along the 5K & 8K courses. Water station locations can be found on our course map (indicated by a water droplet). All water stations include Powerade; three locations will have energy gels.
28. Is the water provided along the course clean and safe to drink?
YES! The water we use on the course on race weekend is from hydrants that are flushed twice before race day. The hydrants are flushed two weeks before the race and once again the day before the race or race morning. The process we use to obtain the drinking water results is the same quality that a Cleveland resident would receive from turning on the faucet. The Cleveland Water Department tests the water quality and assures us that it is safe. We also purchase new hoses every year to ensure the highest level of quality for our participants. And, as an added safety feature, our water stop volunteers wear gloves while distributing the cups.
29. What is the temperature usually like on race day in Cleveland?
During the third weekend in May, the average high temperature in Cleveland is 69 degrees Farenheit. The low is 49 degrees. It's often chilly in the morning, but it warms up rather quickly. Layers are advised for all runners! For more details, please click here for the National Weather Service page.
30. Is the Rite Aid Cleveland Marathon a Boston Marathon qualifier?
YES! Our marathon course is measured and certified, and runners who meet the required Boston Marathon finisher's times at our race can qualify for Boston.
31. I do not remember if I registered and need another confirmation email?
Check your email to see if you received a new order confirmation with a summary of your transfer. You can also log in to your Eventbrite account to access your order and see what type of ticket you have.
For more instructions click here.
32. Is there a bag or backpack policy?
Bags and backpacks are strongly discouraged at the Start/Finish areas on race day. For participants, clear gear check bags will be provided and those must be used for gear check on race day. Spectators are asked to travel lightly as well. Those with diaper bags, purses and other items should note that their bags could be searched in the vicinity of the start and finish lines. Any unattended bags are subject to search and removal from the premises.